{"id":13118,"date":"2018-11-05T09:05:05","date_gmt":"2018-11-05T08:05:05","guid":{"rendered":"https:\/\/mag.ebmpapst.com\/en\/?p=13118"},"modified":"2024-03-12T17:54:43","modified_gmt":"2024-03-12T16:54:43","slug":"we-have-more-local-expertise","status":"publish","type":"post","link":"https:\/\/mag.ebmpapst.com\/en\/insights\/we-have-more-local-expertise_13118\/","title":{"rendered":"\u201cWe have more local exper\u00adtise\u201d"},"content":{"rendered":"

What was the idea behind the new Centre of Excel\u00adlence<\/a>?<\/h3>\n

Market research shows that our customers choose to work with ebm-papst because they value our tech\u00adnical exper\u00adtise, our customer service and the reli\u00ada\u00adbility of our prod\u00aducts. With the new Centre of Excel\u00adlence, we wanted to concen\u00adtrate these capa\u00adbil\u00adi\u00adties in one place and expand and improve our local service for our customers in Australia and New Zealand.<\/p>\n

\n

Alexandra Gray is Design Manager at ebm-papst A&NZ. She has been with the company for seven years and has worked in internal service, quality assur\u00adance and test stand manage\u00adment \u2013 always hand in hand with the research and devel\u00adop\u00adment depart\u00adment. She played a crucial role in estab\u00adlishing the Centre of Excel\u00adlence.<\/p>\n<\/div>\n

What is in the Centre of Excel\u00adlence?<\/h3>\n

The Centre of Excel\u00adlence consists of a research and devel\u00adop\u00adment facility, a fan test stand certi\u00adfied according to the ISO 5801 stan\u00addard, a product analysis depart\u00adment, and a devel\u00adop\u00adment depart\u00adment that includes control solu\u00adtions. The research and devel\u00adop\u00adment facility gives our engi\u00adneers plenty of room to work on their ideas. They can focus completely on a project there, develop models and repeat\u00adedly test all sorts of different fan control scenarios.<\/p>\n

And how do customers benefit from that?<\/h3>\n

The research and devel\u00adop\u00adment facility enables us to perform compre\u00adhen\u00adsive tests and product analyses for our customers from Australia and New Zealand, and to develop prod\u00aducts that are perfectly tailored to their mechan\u00adical and soft\u00adware require\u00adments. We have various equip\u00adment to help us do that: a test stand that we use to deter\u00admine fan perfor\u00admance and power curves, test cages in various sizes for safe product testing, and an elec\u00adtronics station that enables us to vary the input power. And then there are instru\u00adments for measuring air flow and noise and for testing elec\u00adtrical systems. In the last few months, we\u2019ve been able to use this equip\u00adment for local devel\u00adop\u00adment and produc\u00adtion of a number of fans for the agri\u00adcul\u00adtural market.<\/p>\n

Thanks to the Centre of Excel\u00adlence ebm-papst Australia and New Zealand has been able to develop and produce fans locally. (Photo: ebm-papst)<\/p><\/div><\/div>\n

What bene\u00adfits does that provide for customer service?<\/h3>\n

Just recently a customer sent us a fan that had failed. We exam\u00adined it, but couldn\u2019t find the defect. In the past, we would have sent the fan to Germany for analysis, but that\u2019s 14,500 kilo\u00adme\u00adters away \u2013 very expen\u00adsive and time-consuming. Since we have more local exper\u00adtise now, we were able to test the fan right here in Melbourne. After analyzing it, we took it apart and inspected and photographed the circuit board. Then we sent the photos to the quality assur\u00adance depart\u00adment in Mulfingen. The people there helped us find and fix the fault. We\u2019re still learning now, but over time we\u2019ll be able to solve such prob\u00adlems on our own here more and more often.<\/p>\n

The Centre of Excel\u00adlence has been around for a few months now. How has the customer response been so far?<\/h3>\n

Very posi\u00adtive. But not only customers gave us grat\u00adi\u00adfying feed\u00adback. After its opening, people from govern\u00adment, suppliers, and our industry expressed their approval about how well we work together and how inno\u00adv\u00ada\u00adtive they find the new Centre of Excel\u00adlence.<\/p>\n","protected":false},"excerpt":{"rendered":"

What was the idea behind the new Centre of Excel\u00adlence? Market research shows that our customers choose to work with ebm-papst because they value our tech\u00adnical exper\u00adtise, our customer service and the reli\u00ada\u00adbility of our prod\u00aducts. With the new Centre of Excel\u00adlence, we wanted to concen\u00adtrate these capa\u00adbil\u00adi\u00adties in one place and expand and improve [\u2026]<\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"wp_typography_post_enhancements_disabled":false,"footnotes":""},"categories":[4,121],"tags":[],"class_list":["post-13118","post","type-post","status-publish","format-standard","hentry","category-insights","category-interview"],"acf":[],"_links":{"self":[{"href":"https:\/\/mag.ebmpapst.com\/en\/wp-json\/wp\/v2\/posts\/13118","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mag.ebmpapst.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mag.ebmpapst.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mag.ebmpapst.com\/en\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/mag.ebmpapst.com\/en\/wp-json\/wp\/v2\/comments?post=13118"}],"version-history":[{"count":1,"href":"https:\/\/mag.ebmpapst.com\/en\/wp-json\/wp\/v2\/posts\/13118\/revisions"}],"predecessor-version":[{"id":18591,"href":"https:\/\/mag.ebmpapst.com\/en\/wp-json\/wp\/v2\/posts\/13118\/revisions\/18591"}],"wp:attachment":[{"href":"https:\/\/mag.ebmpapst.com\/en\/wp-json\/wp\/v2\/media?parent=13118"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mag.ebmpapst.com\/en\/wp-json\/wp\/v2\/categories?post=13118"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mag.ebmpapst.com\/en\/wp-json\/wp\/v2\/tags?post=13118"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}