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“I am a passionate fan of quality”

Johannes Pfeffer has been a new member of the ebm-papst Group’s Management Board since April 1, 2020. His mission: customer focus, speed, and quality.


You are new to the Management Board. What are your plans ?

Together we are pursuing two goals. Firstly, we want to achieve profitable growth and hit three billion in revenue. Secondly, to achieve this sustainably, we are aiming to take part in and benefit from the major changes in society and industry — environmental transformation, the accelerated digitalization of processes and value streams, and the transformation of mobility. My role in this is to bring us even closer to our markets and customers. This is already one of our strengths. And we want to expand on it.

How are you going to do this ?

As part of the Management Board at St. Georgen, I have had positive experiences with the organization of the company into business units. These units are smaller, more independent, and are more focused on the business. This enables us to respond much more quickly and directly to the customer’s needs and “sense” the direction the respective markets are developing in. This is a huge advantage, particularly in fast-changing times. The principles behind the business units should therefore set a greater precedent for the entire company. However, this “speedboat agility” only works if we continue to master one crucial aspect.

What crucial aspect do you mean  ?

Quality. I’ve been a passionate fan of quality since starting my career, which is why I feel so at home at ebm-papst, too. After all, the utmost quality is our goal, and this will always be the case. But sitting back and relaxing would be wrong and dangerous. We want to be proactive and preventative in achieving even better quality in all areas.

“The utmost quality is our goal, and this will always be the case.”

Of course, our customers mainly link ebm-papst quality to our products, but it also involves ordering processes, supply processes, joint deliberation, documentation, service processes, and so on. We are in the process of launching a comprehensive, global, and long-term quality offensive.

What will customers notice from this quality offensive ?

Nothing.

What do you mean ?

Quality is like your health. You only notice it when there’s a problem. I do not want our customers to notice anything. Everything should just run perfectly when you work with ­ebm-papst. It is my role to ensure this. 

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