© ebm-papst

“Customers seek solu­tions to reduce energy consump­tion”

Munters is a global leader in using inno­v­a­tive tech­nolo­gies in air treat­ment and climate solu­tions. Starting with a few projects in the UK, the company rolled out a global retrofit plan. Karl Lowe, Regional Service Manager West Europe of Munters Ltd., explains why.

How did the retrofit busi­ness start?

Karl Lowe, Regional Service Manager West Europe of Munters Ltd.

Retro­fits have always been an impor­tant part of Munters Global Services busi­ness. Our air treat­ment equip­ment is designed and manu­fac­tured for a long life-time. Product improve­ment and opti­miza­tion is an on-going and highly prior­i­tized area not only limited to new prod­ucts but that also includes equip­ment already in oper­a­tion. The fan upgrade project is a natural addi­tion to the number of upgrade solu­tions already avail­able. The rela­tion­ship between Munters and ebm-papst in the retrofit project orig­i­nates from an existing personal contact. Following a depart­ment meeting at ebm-papst’s head office in the UK Munters presented the MX unit and asked them to review the current fan arrange­ment with a focus on devel­oping an upgrade kit for the MX system.

Why are retro­fits impor­tant to you and your customers?

Being a company for which sustain­ability is constantly in focus, it is impor­tant to us to be able to provide retrofit upgrades to extend life-time of well-func­tioning prod­ucts. Our range of energy saving upgrade solu­tions fits perfectly to our customers constant need of reducing energy consump­tion and increase both produc­tion capacity and quality.

After starting with a few projects in the UK you decided to roll out an inter­na­tional initia­tive. How did that come along?

Since Munters oper­ates with its own service organ­i­sa­tion in more than 30 coun­tries, we always share best prac­tices and expe­ri­ence in our Global network. The Manage­ment Team of Munters Globals Services decided to include the fan upgrade solu­tions in the range of energy saving upgrades avail­able.

How do they work? I guess energy effi­ciency is not a major topic in all of the 30 coun­tries you’re active in.

Actu­ally, it is. Within the indus­tries where Munters’ air treat­ment equip­ment is used, saving energy is often a very impor­tant para­meter. Customers seek solu­tions to reduce their energy consump­tion, which not only cut costs but also allow them to act in a more sustain­able way. Some coun­tries are forced by regu­la­tions, other act according to their company’s strategy.

Working with an inter­na­tional partner like ebm-papst makes processes on local adap­ta­tions easier.

Karl Lowe, Regional Service Manager West Europe of Munters Ltd.

How do you ensure the same high perfor­mance and quality in these inter­na­tional projects?

We main­tain the same very high stan­dard of perfor­mance by providing our service project team with in-house project training, which ensure Munters project managers working to the same high stan­dards no matter where they are oper­ating in the world.

How impor­tant is an inter­na­tional partner for these kind of projects?

Like many of our customers appre­ciate Munters Global pres­ence, we do the same. Working with an inter­na­tional partner like ebm-papst makes processes on local adap­ta­tions etc. easier, since the basics are already in place.

What are the next steps?

What started out in the UK is planned to become a solu­tion avail­able to our customers glob­ally.

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