Mr. Sturm, how will the new system affect working times?
With effect from the beginning of the year, 1,000 employees in Mulfingen are no longer bound by core working hours. By arrangement with their particular team they are free to organise their working time as they wish between 5 a.m. and 10 p.m. with a minimum working time of four hours per day in the case of full time employment. The idea behind this new working time culture was to shift the emphasis from physical presence to task orientation.
What are the consequences of this internal re-organisation for customers?
Our customers enjoy even better support. Thanks to the flexible working hours we are still able to serve our customers quickly and efficiently even when we have a heavy workload. What’s more, customers in other countries benefit from the fact that we are easier to contact. After all, working times in the USA and Asia do not start and finish at 9 a.m. and 5 p.m., they cover a span from 6 a.m. to 9 p.m. Our new model accommodates this aspect as well.
How have the employees reacted to the new system?
The response has been very positive. Flexible working hours help our employees find a better balance between family life and work and give them more personal freedom. A good work-life balance is an important argument, particularly when it comes to attracting and holding onto highly qualified personnel.